User experience determines the success of any technology

Subtitle: Interview VC Gopaltratnam, President Strategy, Planning & Operations Cisco India
Reference: Financial Express, April 17, 2017

Over the years we have had a lot of legacy processes which has actually made our life complicated and so we have to go about about simplifying our world not only for our employees but also for our customers and partners. The second part is automation. It’s about having an infrastructure that is dynamic, flexible and scalable that can adjust to the demands of business. The processes have to be re-engineered and automated, including the legacy ones. You shouldn’t automate before you simplify….Two fundamental things need to drive organizations. One is change management, the second one is outsider thinking. You have to focus on user experience.

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